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F5 - Using Patient Chart Audits to Improve Counselor Performance and Enhance Patient Care

Nancy Aiken, PhD, CHANA, Baltimore, MD

Meg Stoltzfus, LCPC, REACH Mobile Health Services, Baltimore, MD

As part of the quality assurance measures at R.E.A.C.H. Mobile Health Services, a program of the Institutes for Behavior Resources, Inc., over 20 quarterly patient chart audits were conducted during a span of five years. This presentation, designed for clinical supervisors, program directors and staff involved in quality assurance procedures will include:

• Discussion on how to develop minimal standards for patient chart audits,
• Guidance for evaluation of competencies consistent with a staff development program, and
• Examples of how audits can be utilized to guide allocation of training resources for clinical and medical staff.